Search site
Service & Support
We have industry specialist engineers on hand to provide full service and support across a range of product portfolios including repair, service and calibration
With one of the largest service networks in the industry, we are able to provide full service and support across a range of product portfolios including: Continuous Emission Monitoring Systems, Gas Detection & Analysis Instruments, Air Quality Monitoring Systems, Sampling & Filtration Equipment and our hire fleet.
The a1-cbiss philosophy differs from our competitors in that we firmly believe quality should continue far beyond the production phase. All systems are supported by our dedicated service department to provide repair, calibration, preventative maintenance, software support and remote diagnostics - 24 hour / 7 days per week to our customers.
All of our proposals offer tried and tested technology with proven reliability. All systems are fully supported in the UK by industry specialist engineers, giving peace of mind that your a1-cbiss product is receiving the most comprehensive maintenance programme available. With our range of all-inclusive contracts (optional) you can confidently budget for at least 12 months operation without any surprises.
Continuous Emissions Monitoring Systems (CEMS) customers only
• Guaranteed 3 working day, 48 hour, 24 hour or 6 hour response to site - 7 days per week
• Remote diagnostics with telephone support
• OMA documentation/attendance
• QAL2 attendance
• QAL3 attendance
• Bank holiday cover
We work alongside a variety of gas detection suppliers to enable us to support a wide range of technologies and equipment within the gas detection market. We pride ourselves at providing service and support to the highest quality at competitive prices. Our service team provide turnaround times to satisfy individual customer requirements and with a high level of expertise in the service, repair and calibration of gas detectors and monitoring equipment, our service function continues to be recognised as an experienced, reliable and competitively priced solution.
Gas Detection customers only
• 48 hour response call out to site - 5 days per week
Our Service Package Options
• Complete service coverage for a1-cbiss and non-a1-cbiss products
• Scheduled service and calibration visits in compliance with manufacturers recommendations
• All parts, labour and consumables used on scheduled calibration and service visits
• Supply and issue of service contract documentation
• Callout service - one point of contact
• Calibration and health check documentation
• Factory quality control documentation
• Commissioning documentation
• Service engineer reports
• Customer service help desk
• Software support
• System and software training
• Recommended spares holding
• As part of our service exchange offering, we can provide you with a replacement product on a hire basis at a discounted rate whilst we are repairing your equipment
The list above shows everything that we can offer in terms of our service & support offering. We can tailor our service packages to meet your specific requirements.
We also have a dedicated service & support site for maintenance, diagnostics and parts listings, to view this site please click here.