Terms & Conditions

Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern a1-cbiss’s relationship with you in relation to this website.

The term “a1-cbiss” “CBISS” or “us” or “we” refers to the owner of the website whose registered name and office is A1-CBISS Limited, 5 Valiant Way, Lairdside Technology Park, Tranmere, Wirral, CH41 9HS.

Our company registration number is GB 2414633 and our VAT number is GB 539 5178 13.

Contact Details:

Our Telephone:
(From within UK) 0151 666 8300
(From abroad) 0044151 666 8300

Our Fax:
(From within UK) 0151 666 8329
(From abroad) 0044151 666 8329

Our Email: sales@a1-cbiss.com

Our Opening Hours:
Monday to Friday: 9:00am to 5:00pm
Saturday, Sunday, and Public Holidays: Closed

The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without a1-cbiss’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

When buying from us, we guarantee to abide by UK consumer law.


This can be made by any of the methods outlined in our checkout boxes. If paying by debit or credit card, payment will be taken immediately on order placement

If you require any further clarification please contact us, as outlined above.


Whilst we are committed to ensuring that despatch times are met, there may be occasions where items are out of stock due to a small delay in stock quantity updates. If this is the case, we will endeavour to ship your consignment as soon as possible. Once you have placed your order, you can either login to check the status of your order or we will contact you as soon as possible to inform you of the order status.

Same Day Dispatch

Where a1-cbiss promote same day dispatch, this applies to stocked items. 

Returns Policy

a1-cbiss offer a 14 day cooling off period / returns policy on all non-faulty items, provided the customer contacts us in writing within 14 days of receiving the goods using the details provided in our “Contact Us” section. In these cases, when we have receipted the item back into stores, we will refund the initial cost of the item excluding any delivery charges incurred. Goods must be returned unused, undamaged and in their original packaging. The customer will be liable for any damages incurred during transit back to our business in this instance. All non-faulty items returned to us after the 14 day cooling off period will be subject to inspection and refunds subject to discretion but will incur a restocking fee of 20% of the total order value. Faulty goods will be either replaced or refunded in full (according to your preference).

Payments made by via Paypal that are subsequently cancelled will have the Paypal transaction fees deducted from them as detailed in the table.

* Northern Europe: Denmark, Faroe Islands, Finland (including Aland Islands), Greenland, Iceland, Norway, Sweden.

** Europe I: Austria, Belgium, Cyprus, Estonia, France (including French Guiana, Guadeloupe, Martinique, Reunion and Mayotte), Germany, Gibraltar, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, Portugal, San Marino, Slovakia, Slovenia, Spain, United Kingdom (including Channel Islands and Isle of Man), Vatican City State.

*** Europe II: Albania, Andorra, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Hungary, Latvia, Liechtenstein, Lithuania, Poland, Romania, Russia, Serbia, Switzerland, Turkey, Ukraine.


In the case of refunds, we will refund the cost by a suitable method. Any refunds will be by the same method as payment was made unless we agree otherwise. All your payment details are via a secure server and will be destroyed after payment has been credited. Faulty goods are defined as those suffering from defective parts, materials and/or manufacture, within one year of purchase or those damaged in transit. You have the responsibility of returning the goods, usually by taking to a Post Office. We will inform you how this is to be done. a1-cbiss accept no responsibility for any loss of or damage to products in transit from customer to a1-cbiss or for any items received by a1-cbiss with them. Refunds will be by the same method as payment was made initially (PAYPAL).


All goods are guaranteed for one year against defective parts, materials and/or manufacture unless otherwise stated. Where appropriate electrical goods must be operated by a suitably qualified person and any incorrect operation or misuse may void the guarantee. All descriptions on our website are guaranteed to be accurate and reasonable representations of the goods.

Data Protection and Customer Information

a1-cbiss is registered under the Data Protection Act 1998. We may keep and use personal details of the customer and its employees for the purposes of providing products and services to the customer.

In addition, a1-cbiss may disclose the customer’s and its employees’ details to organisations working on behalf of a1-cbiss anywhere in the world (for example, credit reference agencies) for the purpose of proper fulfilment of orders and a1-cbiss obligations under these terms and conditions of sale.

a1-cbiss may send to the customer and its employees’ details of other products and services offered by us that may interest the customer. If the customer or its employees do not wish to receive details of these offers then they should contact the a1-cbiss either in writing by fax, telephone or by e-mail as outlined above.


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