Service & Support

On-site service is available for all Continuous Emissions Monitoring Systems and Gas Detection Systems. Our service department provides repair, calibration, preventative maintenance, software support and remote diagnostics.

Service & Maintenance

Equipment maintenance is an important part of keeping monitoring and control systems operating correctly. We are able to support our equipment by telephone, in house or on site. Full repair facilities allow our engineers to turn around equipment repairs with minimal delay.

For problems involving site based equipment, our engineers are able to visit site in order to provide help and assistance to rectify equipment problems.


Based on your requirement, we can provide various levels of user training on the equipment and further support throughout the life of the equipment with our dedicated service team.


Technical Support

a1-cbiss can provide dedicated technical support via onsite service visits or telephone support. The alternative is if your site is networked into a1-cbiss’s Remote Management System then diagnostics can be done remotely.

Remote Access

For clients with a single site or multiple sites, a1-cbiss’s ‘Remote Access’ provides 24/7 visibility, equipment and process management, data extraction and backup facility.

Web based access enables remote interrogation of the site, remote configuration and our fully automated maintenance and management service.

Case Study - IR Sensors Overcome Silicone Dust Problem at Waste Facility

Discover how an a1-cbiss site survey revealed the inadequate use of pellistor sensors at a waste facility following the issues with their hydrocarbon gas readings.

News - New Calibration Requirements Set by the EA

The EA are keen to improve the accuracy of CO2 data and other pollutants reported under the Pollution Inventory and therefore are asking all EfW plant operators to calibrate their CO2 and N2O CEMS and flow meters by 2023. Find out exactly what the EA are asking for, and how to make sure you're still compliant.

Explore the Environment

Discover the system you need in place.

Talk with the Experts

Contact us - Our application specialists will identify the best product for your needs based on the information that you can provide. If you're unsure about what's important, consider booking a site survey.

Book a site survey - Our specialists consider your process, your site conditions and work with you to understand your needs. It is the most effective means of ensuring your system is completely fit for purpose.