Service & Support

On-site service is available for all Continuous Emissions Monitoring Systems and Gas Detection Systems. Our service department provides repair, calibration, preventative maintenance, software support and remote diagnostics.

Service & Support

On-site service is available for all Continuous Emissions Monitoring Systems and Gas Detection Systems. Our service department provides repair, calibration, preventative maintenance, software support and remote diagnostics.

Introduction to Emissions Monitoring

We provide a reliable nationwide service co-ordinated from our dedicated help-desk team that will ensure works are planned at a time that’s convenient for you.

We are proud to have a team committed to providing our customers with all round excellent service.

Our comprehensive service & support packages are fully flexible to meet customer specific, legislative or budgetary requirements, offering peace of mind that equipment is covered for all eventualities.

  • Large, regional service support network – capable of response within 6 hours
  • Scheduled service and calibration visits per year
  • Guaranteed response time depending on your site requirements
  • Site allocated service engineer
  • Comprehensive stockists of critical spare parts and consumables
  • Fully trained industry specialists on hand to provide full service, repair & calibration
  • Dedicated office based customer service advisors

What Services Can You Expect from a1-cbiss?

Legislation & Permit Knowhow

We help companies from the energy from waste and combustion sectors to understand their permit compliance, apply the relevant legislation and implement the correct analytical methods.

Project Management

a1-cbiss has the experience of successfully delivering CEMS projects. From initial contact, the project is managed to keep you fully up to date with progress, communicate unexpected delays, ensures all equipment is installed to specification and meets timescale expectations.

Design

Following the site survey, our in-house design team discuss your project with the concept team to be able to design a system that meets the needs of your requirements using Best Available Techniques (BAT).

Installation & Commissioning

We undertake Factory Acceptance Tests (FATs) before equipment leaves our premises and perform Site Acceptance Tests (SATs) to ensure total customer satisfaction and adherence to technical specification.

CDAS

CDAS is a fully MCERTS accredited real-time CEMS data acquisition and reporting software. The data is used to generate reports, alarms or control a process for the purpose of satisfying EN14181.

CEM Servicing

Problems are less likely to arise if your CEMS have a regular service plan. All customers of a1-cbiss are supported by the UK’s largest service network which offers around the clock reliability and performance.

Applications

Power

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Energy From Waste

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SWIP

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Biomass

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Emissions

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Particulates

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Flow Measurement

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Bulk Flow

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DAHS

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Gas Detection

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Service Support Within CEMS

On-site service is available for all Continuous Emissions Monitoring Systems. Our service department provides repair, calibration, preventative maintenance, software support and remote diagnostics.

We provide a reliable nationwide service co-ordinated from our dedicated help-desk team that will ensure works are planned at a time that is convenient for you.

What Do Our CEMS Service Agreements Include?

Routine Service Visits
Technical Support over phone, email, Microsoft Teams
Rapid Response 6 Hour Engineer Call Out
Spare Parts Stock
Remote Support & Diagnosis
CDAS Data Acquisition Software
Functional & Linearity Checks (BS EN14181)
CEMS Training Courses
MCERTS Accredited Stack Emissions Testing
BS EN 14181 QAL2 & ASTs

Case Study - How EfW Operators are Benefiting From a Biogenic CO2 Sampler

To obtain ROC’s, the operator must prove biogenic content is at 50% or greater. With our Ofgem approved sampler, operators can be confident of submitting accurate results to claim ROCs.

Case Study - CO2 Detection System Commissioning at Brewery

If leaks go undetected, CO2 is a major threat to health within the brewing industry. a1-cbiss comissioned a fixed gas detection system for CO2 and O2 ready to provide visual warnings once alarm levels are reached.

Explore the Environment

Discover the system you need in place.

Talk with the Experts

Contact us - Our application specialists will identify the best gas detection equipment for your needs based on the information that you can provide. If you're unsure about what's important, consider booking a site survey.

Book a site survey - Our specialists consider your process, your site conditions and work with you to understand your needs. It is the most effective means of ensuring your system is completely fit for purpose.